Return/Refund Policy
Returns Policy
Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below.
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted
Part 1 – Category, Return Window and Actions possible:
|
Category
|
Returns Window, Actions Possible and Conditions (if any)
|
|---|---|
|
Accessories: Bags, Bagpack. etc.
|
14 days
Refund, replacement or exchange |
|
Tools
|
7 days
Refund or replacement |
|
Books (All physical books)
|
7 days Replacement only.
Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. |
|
Stationary (Pens, Diary notebooks, Calculators etc.)
Musical Instruments (Headphones, Microphones & Accessories, etc.) |
10 days Replacement only.
Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. Non-Returnable: Some items are non-returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement. |
|
Try & Buy
|
10 days Refund only.
This policy shall be applicable selectively (geographical coverage, product, customer and time periods). Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply on the order. In any case, only one replacement shall be provided. |
|
No Returns Category
|
Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
|
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.
During pick-up, your product will be checked for the following conditions:
|
Category
|
Conditions
|
|---|---|
|
Correct Product
|
IMEI/ Name/ Image/ Brand/ Serial number/ Article number/ Bar code should match and MRP tag should be undetached and clearly visible.
|
|
Complete Product
|
All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
|
|
Unused Product
|
The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
|
|
Undamaged Product
|
The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
|
|
Undamaged Packaging
|
Product's original packaging/ box should be undamaged.
|
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable.
- For products where installation is provided by seller (here: Umesh Kumar), do not open the product packaging by yourself. Seller (here: Umesh Kumar) shall help in unboxing and installation of the product.